Cancelling a plan
- Monthly and yearly plans have no minimum term and no exit fee. Cancel from the customer panel (choose Manage billing) or email hello@cvcinternational.com.
- Your paid plan carries on until the end of the period you've already paid for (the month or year). After that your account moves back to the free plan.
- Your cards, stores, members and data stay in your account on the free plan. Anything over the free plan's limits is paused, not deleted.
Refunds on plans
- We don't refund the unused part of a month or year when you cancel partway through.
- If you think you've been charged by mistake, or charged twice, email us with the invoice number from the customer panel. We'll check it and reply by email.
- If we can't provide a service you paid for because of an event outside our control or an admin error on our side, we refund the period affected. See section 10 of our terms.
Missed payments
If a renewal payment fails, Stripe tries your card again a few times over about a week and we email you a link to update it. If it still can't be collected, we may pause your paid features. Your data is kept, and paying the outstanding amount brings your plan back.
NFC tap cards and stands
- Personalised items (engraved or printed with your details) are made to order, so they can't be returned unless they're faulty. Please check your proof carefully.
- Non-personalised items can be returned within 14 days of delivery, unused and in their original, unopened packaging.
- Faulty chips are covered by our 12-month warranty. If a card or stand stops scanning because of a fault, we replace it free.
- Bulk and event orders have their own cancellation terms. See section 5 of our terms.
How to ask
Email hello@cvcinternational.com from the address on your account, or use the support form in the customer panel. Tell us which platform and, for a charge, the invoice number.