Do I need a credit card to sign up?
No. Both platforms let you start free without card details. When you're ready for a paid plan, you pay on our upgrade page through Stripe.
Is there a contract?
No. Card and store plans can be paid monthly or yearly, and rewards plans are monthly. You can cancel any time.
Why are cards and rewards priced separately?
They're separate systems, so you only pay for what you use. Lots of businesses start with one and add the other later.
How do I upgrade?
Start free or on a trial inside the platform. When you want a paid plan, go to crocadilo.com/upgrade, pick your plan and pay through Stripe: monthly or yearly for card plans, monthly for rewards. We check the payment, switch your plan and email you when it's done.
What if a payment fails?
Stripe tries your card again over the following week and we email you a link to update it. If it still can't be paid, we pause the paid features until it's sorted.
How do I cancel?
Any time, from the customer panel (under Log in), or by emailing us. You keep the paid plan until the end of the month or year you've paid for.
Can I get help setting up?
Yes. Our step-by-step guides cover everything, and if you get stuck, email us and we'll help.
