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How can we help?
Most answers are below. If yours isn't, send us a message. A real person reads every one.
Account and billing questions
How do I log in?
Crocadilo has two platforms with separate logins. Digital cards and WhatsApp stores are on backend.crocadilo.com. Loyalty rewards are on rewards.crocadilo.com. The Log in menu at the top of every page has both.
I forgot my password. What do I do?
Use the "Forgot password" link on the login page of the platform you use. If you signed up with Google, use the Google button instead. Still stuck? Email hello@cvcinternational.com from the address on your account.
Where do I see my plan, invoices and next payment?
In the customer panel at crocadilo.com/panel. Enter the email you paid with and we'll send you a sign-in link. No password needed.
How do I upgrade or change my plan?
Go to crocadilo.com/upgrade, choose the plan and pay through Stripe. If you already pay and want to move up or down, ask from the customer panel and we'll switch it for you.
How do I update my card or cancel?
Open the customer panel and choose Manage billing. You can change your card, download invoices or cancel there. You keep your paid plan until the end of the month or year you've paid for.
Do you give refunds?
We don't refund part of a billing period. If you think you've been charged by mistake, email us and we'll look into it straight away. The full details are on our cancellations and refunds page.
How quickly does my upgrade go live?
We check every payment by hand and switch your account, normally the same working day. You'll get an email when it's done.
Can I delete my account and data?
Yes. Email hello@cvcinternational.com from the address on your account and say which platform. We'll confirm before we delete anything.
Still stuck?
Tell us what's happening and which platform you use. Customers with a paid plan can also send a request from the customer panel, so we can see your plan straight away.