FAQ

Crocadilo is a UK-based platform by CVC International Ltd. We offer digital business cards and online stores that can be accessed via NFC or QR code. Alongside the SaaS, we also sell NFC-enabled products (cards, bands/bracelets, stickers), personalised engraved gifts, and general retail items.

Simply share your Crocadilo profile by tapping your NFC card/band or sharing your QR code. The recipient instantly sees your business details, links, and even products you sell.

No. Crocadilo is a Progressive Web App (PWA). Your profile can live directly on your customer’s home screen — no downloads needed.

Purchase a SaaS plan on our website. Within 24 hours, a member of our team will activate your account and move you to your purchased plan after you complete onboarding.

 Yes. You can upgrade or downgrade your plan at any time. Changes take effect within 24 hours.

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We follow UK GDPR rules, restrict staff access to directors only, and encrypt all transmissions. Your data is not shared with third parties.

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• Engraved & Encoded: NFC cards, stickers, and plaques personalised with your design.
  
  
• Encoded Only: NFC bands (not engraved) that can be re-encoded if needed.
  
  

General Store Products: Items like pet toys and accessories, which are non-NFC and not personalised.

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•  Yes. Our encoded-only bands can be re-encoded and resold, unlike engraved NFC cards and personalised items.

•  Yes. We offer laser-engraved products customised to your instructions — ideal for gifting.

You may cancel within 14 days if you have not activated or used the service. Once onboarding or profile creation begins, refunds are not available.

 No, these are custom-made and cannot be refunded unless faulty or incorrect due to our error.

Yes. Encoded-only NFC bands can be returned within 14 days if unused and in resellable condition.

 You can return them within 14 days of delivery if unused and in resellable condition.

 All refund requests must be made via our website chatbot, which logs your request. Our team will review and process it. Refunds are issued within 14 days, though it may take up to 10 business days for funds to appear in your account.

Delivery times vary by product. SaaS accounts are activated within 24 hours. Physical products typically ship within a few business days, and engraved items may take longer.

Currently we focus on the UK, but some products may be shipped internationally. Check the product page for detail

 We may contact you by email, SMS, or WhatsApp about service updates and offers. You can opt out anytime.

Yes. Our internal AI may use data to suggest potential leads or connections for businesses on our platform. This is internal only — we do not share private data with third parties.

Yes. We comply with the UK GDPR and the Data Protection Act 2018. Our data processing and refund policies align with UK consumer law.

 No. Our services are not directed at users under 18.